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How do I install CANON faxphone L80 in Windows 7 (64)
Hi,
Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.
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Hi,
May I know if you have the driver cd of your CANON faxphone L80?
Thanks
Yes, but it cannot proceed because of some problem. I think it has to do with language, but I can run it again to tell you the exact message.
Please run it again and provide me the error message for me to check and provide you the steps on how to fix it.
Thanks
Thank you for accepting my answer. But I wish to ensure we work together to have your issue resolved. Please respond by using the blue 'Comment' button from right below your original question on this page.
Please provide the exact error message for me to check and provide you the steps on how to fix this.
First message says:
Known compatability issues. Options are to CHECK FOR SOLUTIONS and RUN PROGRAM.
When I checked for Solutions, none were found. When I run program, the following message comes:
Setup is unable to find installation languages in
C:\WINDOWS\SYSWOW64\INSTALLSHIELD\SETUP.LID file.
Thanks for your response. The reason why you have that error message is because the Faxphone is not compatible with a 64 bit operating system.
If you will check this link > FAXPHONE L80 Support Page. Click on Drivers & Software. As you can see there are no available driver for any 64 bit OS of Windows. Canon did not released a driver for this version of the operating system.
The only way to fix this is to change your OS or to use a computer that is using a Windows 32 bit OS.
If you have questions please let me know.
What do you charge me for telling me you can't help me??
Don't worry you are covered with our satisfaction guarantee. Unfortunately there's no way you can install the Faxphone on a Windows 64 bit OS because Canon did not release a driver for it. It is only compatible with a 32 bit operating system.
Like what I've mention on my previous post it is either you change the OS of your computer to Windows 32 bit or use a different computer that has a 32 bit operating system.
To know more about Satisfaction Guarantee please click on this link.
Thanks
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