can't shut it off. We had a Cablevision Tech to look at it and couldn't fix the problem. We purchased this Coby TV 6/12/2013, it a beautiful TV no...

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Customer

can't shut it off. We had a Cablevision Tech to look at it and couldn't fix the
problem.
We purchased this Coby TV 6/12/2013, it a beautiful TV no problem unitil
today. Please advise us what to do? Lou Guairno203-795
3401

Last updated 7/27/2013

Rofel Lantican

Technician

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Please refresh your browser by pressing F5 on your keyboard or check your email, you will receive a notification every time I post a comment/answer.

Last updated 7/27/2013

Rofel Lantican

Technician

Thanks for waiting. Please unplug the TV from the wall outlet for 10-15 seconds to turn it off then plug it back in and try to turn it on. Test the TV and check if the issue is fixed.

If I were able to assist you and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.

Posted 7/27/2013

Customer

I'v shut off the TV for 15 seconds and recconeted TV and nothing happened the blue light is still on and no picture.

Posted 7/27/2013

Rofel Lantican

Technician

Thank you for accepting my answer. But I wish to ensure we work together to have your issue resolved.

Do you have any message on your screen? Please try to use the Coby remote and press the Menu, Volume, or any function on the remote and check if you will see any information on the screen?

Posted 7/27/2013

Customer

I'v shut off the TV for 15 seconds and recconeted TV and nothing happened the blue light is still on and no picture.

Posted 7/27/2013

Rofel Lantican

Technician

Thanks for your response. Please check my comment above and let me know what happen.

Posted 7/27/2013

Customer

I'v shut off the TV for 15 seconds and recconeted TV and nothing happened the blue light is still on and no picture.

I'v try using the Coby remote and nothing happens, no message on the screen.

Posted 7/27/2013

Rofel Lantican

Technician

Can you try to turn it on using the Remote or press the power button on the control panel of your TV and check if you will see a picture or will still stay on Stand by mode?

Thanks

Posted 7/27/2013

Customer

I'v shut off the TV for 15 seconds and recconeted TV and nothing happened the blue light is still on and no picture.

I'v try using the Coby remote and nothing happens, no message on the screen.

Posted 7/27/2013

Customer

I'v shut off the TV for 15 seconds and recconeted TV and nothing happened the blue light is still on and no picture.

I'v try using the Coby remote and nothing happens, no message on the screen.
I LIKE TO TALK TO A REAL PERSON
MY PHONE NO. ***-***-****

Posted 7/27/2013

Rofel Lantican

Technician

Thanks for your response. Sorry we don't have phone support. If your TV still wont turn on it means that there's a component failure.

Power supply is common cause of the issue. So is capacitor failure and poor solder connections.

Since the TV is still new you can use the warranty of your TV to have it fixed. To obtain Warranty service, You can call COBY Technical Support prior to making a Product Return. For US residents, please call ***-***-**** . Canadian residents may call ***-***-**** .

They can send a technician for an In Home Service. If In-Home Service is not available, You will receive a replacement TV and a return label to ship the defective item back to Coby processing center.

If you have questions please let me know.

Posted 7/27/2013

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can't shut it off. We had a Cablevision Tech to look at it and couldn't fix the problem. We purchased this Coby TV 6/12/2013, it a beautiful TV no...

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