When I access my email account, I can open only one email. Once I have read it, and select the next email, I can not open another email. The call...

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Customer

When I access my email account, I can open only one email. Once I have read it, and select the next email, I can not open another email. The call center suggested the changing my email preferences from Comcast full to Comcast light. I did that Friday. However, I lost access to my folders on the left side of the screen and still had problems opening an email. It did not resolve the issue with my mobile device. The call center issued a trouble ticket Friday evening (CR 336597196). To date I have not heard from anyone and of course the issue remains unresolved. This morning I again contacted the call center, who again suggested changing to the Comcast light. At this point, he told me that he could not resolve the issue at his level. He gave me the number for technical support ***-***-**** ). I have been calling that number for the last hour and a half. I get a constant busy signal. Can you offer any help?

Last updated
Rofel Lantican
Technician

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Please refresh your browser by pressing F5 on your keyboard or check your email, you will receive a notification every time I post a comment/answer.

Posted
Rofel Lantican
Technician

Hi,

We are ExpertHelp LLC is an independent provider of professional support services for 3rd party products and services.

I would like to know if you are getting an error message when you try to access your email.

Email Error Messages:

  • "Server is slow to respond"
  • "Comcast.net email and voice mail is currently unavailable...Our engineers are aware of the issue and are working on it..."
  • "The connection has timed out. The server at online.comcast.net is taking too long to respond"
  • Network appears to be slow

I'll be waiting for your response.

Posted
Customer

I am not receiving any email error messages. However, the call center stated that they are experiencing similar issues when using Internet Explorer. I primarily use Google Chrome and Firefox. In fact, the call center asked me to try Firefox - same problem.

Posted
Rofel Lantican
Technician

Hi,

I believe I can help you with this issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to fix your issue. You can delete this login after we are through."

If you do not wish to opt for remote access, do not worry, let me know so; I can provide you with a step-by-step guide on how to resolve the issue once we identify the exact problem causing this.

Will you allow me to remotely access your computer to help you fix your issue?

Posted
Customer

Go ahead and remotely access my computer. Keep in mind that I am having the same issue on my pc, laptop and mobile device.

Posted
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