Dell had my computer reset to factory settings to get rid of a virus. I am attempting to restore my files from Carbonite and my online backup is...

How It Works

Get an answer in three easy steps. Here's how it works...

1. Ask Your Question

Enter your tech question at the top of this page and click Get An Answer.

2. Pick Your Priority

Tell us how quickly you want your tech question answered.

3. Get An Answer

Connect with your technician via online chat or telephone call.

Get An Answer

Answer

Customer

Dell had my computer reset to factory settings to get rid of a virus. I am attempting to restore my files from Carbonite and my online backup is restoring. The local backup was never an option.

Last updated 12/11/2013

Quennie L.

Technician

Thank you for contacting ExpertHelp LLC.

My name is Quennie and I am here to help you. Please wait while i prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

Please refresh this page by pressing F5 on your keyboard or check the email that you used to contact us as you will receive notifications whenever i post a comment or reply.

Last updated 12/2/2013

Quennie L.

Technician

Hi customer,

I would like verify the issue. You also want to restore your local back up aside from the carbonite, is that correct?

Posted 12/2/2013

Customer

That is correct

Posted 12/2/2013

Customer

Just to make sure I understood the question. I have Carbonite local backup to backup my computer 100%. Only the file folders and files from the online backup are restoring.

Posted 12/2/2013

Quennie L.

Technician

Thanks for the information.

I would like to perform a remote session on your computer so i can locate the files that were saved locally from your carbonite. Please let me know if you are ok with this. Thanks

Posted 12/2/2013

Customer

That is OK

Posted 12/2/2013

Customer

Let me print the instructions and then I will do as instructed

Posted 12/2/2013

Quennie L.

Technician

Not a problem. Will stand by. Thanks

Posted 12/2/2013

Quennie L.

Technician

remote logs:

opened carbonite lock icon
opened restore manager
restored files
set expectation that restoration will take a while since files that were backed up are many

Posted 12/2/2013

Get An Answer

Testimonials

Featured Technician

Byron Narciso
Technician

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer

Dell had my computer reset to factory settings to get rid of a virus. I am attempting to restore my files from Carbonite and my online backup is...

How It Works

Get an answer in three easy steps. Here's how it works...

1. Ask Your Question

2. Pick Your Priority

3. Get An Answer

Answer

Testimonials

Featured Technician

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

More Tech Questions...

Ask Your Tech Question & Get An Answer Now!