can u tell me what is going on as they recived them over 3 weeks ago this is not the first time this has happened but u reimbursed that time but I...

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Customer

can u tell me what is going on as they recived them over 3 weeks ago this is not the first time this has happened but u reimbursed that time but I was still out of pocket.

Last updated
Jenny Muralidharan
Customer Support

Dear customer,

Thank you for your question. Our Experts have been notified and you will hear from one of them shortly here on this page. Thank you for your patience.

Regards,
Customer Service Team

Posted
Mario V.
Amazon Device Expert

Thank you for contacting ExpertHelp LLC. My name is Mario, and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You will receive a notification email for every new message I post on the question page. When you receive that, please click on the link to come back to this page and read and respond to my most recent message.

Posted
Mario V.
Amazon Device Expert

Thank you for your patience. So that I could help you, could you please tell me where have you purchased the items and have you received a receipt via mail that your items have arrived?

I will be waiting for your response.

Posted
Mario V.
Amazon Device Expert

As it turns out, I am scheduled to go off-line now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversation at 9:00 GMT. As an alternative, if you are really pressed for time, I'd request you contact customer support at s**t@experthelp.com so we can have another Expert take over where I left off now. Rest assured, we will ensure we do what it takes to resolve your issue.

Thank you.

Posted

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