I cannot get the full screen I am short about 1 inch on the left side I cannot maximize or scroll

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Customer

I cannot get the full screen I am short about 1 inch on the left side
I cannot maximize or scroll

Last updated 7/17/2014

Elixir Cada

Technician

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Posted 7/17/2014

Elixir Cada

Technician

REMOTE SUPPORT PROCEDURE:

click this link -> http://download.teamviewer.com/download/TeamViewerSetup.exe and Download and install the teamviewer program. Once the teamviewer is installed to your computer, you will see a blue box that contains Your ID and password. Provide me the ID and the password that you will see on the box which consists of numbers or letters so that I can connect to your computer.

Posted 7/17/2014

Elixir Cada

Technician

CHAT NOTES:
-provided cx procedure for the remote support
-cx got disconnected on the chat

Hi Joe,

Please provide me the teamviewer ID and Password so that I can connect to your computer.

Posted 7/17/2014

Customer

screen went blank and just asked me to wait
I'll try again tomorrow .
Joe

Posted 7/17/2014

Elixir Cada

Technician

Alright.. Let me know if you are ready to begin.

Posted 7/17/2014

Elixir Cada

Technician

CHAT NOTES:
-cx wasnt able to do the remote support procedure
-cx got disconnected on the chat window

Posted 7/17/2014

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I cannot get the full screen I am short about 1 inch on the left side I cannot maximize or scroll

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