How do I change my password so I can use my iPad?

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Hi Customer,

Are you having problem accessing your iPad due to screen lock passcode?

CHAT NOTES:
-cx having problem with the connecting to wifi using ipad
-performed remote access to cx computer
-showed wifi password and asked cx to try it to her ipad
-cx said still unable to connect
-advised cx to restart the ipad
REMOTE SESSION GOT DISCONNECTED

Hi Customer,

Were you able to reset the iPad and used the password that I showed you on your computer?

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Hi Customer,

Were you able to read my post/comment?

Hi customer,

Are you there?

Hi Customer,

I am making a follow up on this. Is the problem already solved?

Please let me know if you need further assistance.

REMOTE SESSION:
-accessed cx computer
-opened the password again and advised cx to try it again
-cx cant open the password field
-saved the password to cx notepad
-cx needs to go. shes has important things to do
-advised cx to get back to me if she needs further help
ANSWER ACCEPTED
REMOTE SESSION CLOSED

CHAT NOTES:
-advised cx to retype the password again.
-Ipad is now connected
ISSUE SOLVED