My kindle won't wake up when I slide and release he power switch. It also doesn't wake up if I hold the power switch to the right.

Hello,

Thank you for contacting us. My name is Umair and I am here to help you resolve your issues. I need a few minutes to prepare my customized answer. I'll be right back.

Thank you,

Umair M.

You need to reset your kindle in order to get it working again. To do this press the power switch for at least 20 seconds and release, this will RESET the device. Connect to mains and it should re-load. Please let know know how it goes. I will be waiting for your reply. Thank you.

Thank you for replying. By connecting to the main i mean connecting it to the Power source. You should ensure that while resetting the Kindle it is not connected with the power source. If resetting didn't work then you need to do the Hard reset to factory settings. If you have Kindle touch, Hold the Power button for 1 minute and for Kindle fire, pull the switch to the right for 1 minute. It is a known issue with Kindle users. If the solutions above didn't solve the problem then it is recommended that you should contact Amazon Kindle support directly to replace your unit. Here's the contact information:

www.amazon.com/kindlesupport
e-mail:
k**[email protected]
phone:
within the US:
1- ***-***-**** (toll free)

outside the US:
1- ***-***-****

Please let me know how it goes I will be waiting for your reply. Thank you.