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New, children logged me on and do not remember the password. i can not get help. can you possibly help me. I have receipt of purchaase.
successful
Here's what I have tried so far:
Made several calls to no avail. kept pushed off to someone else and they would call me in 24 hrs and I would go through it again all over again. 4 and 5 times at a time. I also have an apple computer fairly new.
Here's my brand/make/model:
Apple ipad air 2
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PHONE NOTES:
-conference call with apple support and were going to continue the issue by tomorrow morning at 10am
Called Cx and advised her about the conference call tomorrow with apple.
end of call
PHONE NOTES:
-conference call with apple and reset the password successful
-apple support said that cx needs to wait for 24 hours for the email
-will call cx tomorrow at 10am EST
PHONE NOTES:
-called cx to check if apple support called her
-she said she hang up two phone calls from apple
-told her not to do that since they are the one who will help us with the issue
-cx will wait for the phone call from apple
Called cx 3 times. no answer.
Called cx. No answer
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Byron Narciso
Apple Certified Tech
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