My name is dr. Henry depetro. I am on facebook but for some reason, I cannot Log in. Quiet frustrating to say the least. Please help! Here's what...

Answer

Customer

My name is dr. Henry depetro. I am on facebook but for some reason, I cannot
Log in. Quiet frustrating to say the least. Please help!

Here's what I have tried so far:
Just tried over and over. No luck

Here's my brand/make/model:
samsung galaxy Ii

Last updated 5/8/2015

Bob Gendemalik

Facebook Expert

Hello and welcome to ExpertHelp LLC!

We will be reviewing your question to make sure it gets to the right tech expert that can best meet your needs. We might need to request additional information from you in order to qualify the issue better. So, please read all replies and comments, then respond to them as soon as you can so we can have this solved in no time.

We are ExpertHelp,com, an independent 3rd party support company. Although we are NOT FaceBook, we have helped hundreds of customers with similar FaceBook questions.

If you have contacted us in error or do not wish to utilise our services, please let us know and we will be happy to give you a refund.

You can respond by clicking on the blue “Comment” or “Reply” button below this message.

Posted 4/1/2015

Heather-Rigell

Facebook Expert

Hello and welcome to ExpertHelp LLC! My name is Heather Rigell and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem. To get started, I might need to request additional information from you in order to qualify the issue better.

What error message are you getting when you try to log in?

Posted 4/1/2015

Customer

Dr. DePetro again. Facebook sayss, for secuity reasons. They want all sorts of
Information. This is a new problem

Posted 4/2/2015

Heather-Rigell

Facebook Expert

Have you tried to reset your password yet? If not this would be the first thing to try and see if it fixes the problem. Sometimes it does if not then there are other things we can try.

Posted 4/2/2015

Erica

Customer Support

Ticket #38924
Heather, This is what facebbook has to tell me: "For secuity reasons, your account is temporally locked."

I hope that you can help me with this situation. Respect fully, Dr. Henry M. DePetro

Posted 4/2/2015

Heather-Rigell

Facebook Expert

Notes:
Called customer told him how to upload his ID and how long it normally take the customer is going to call me back if he has problems.

Posted 4/2/2015

Erica

Customer Support

Ticket #38924
"Dear Heather, Darn. Still cannot fix my facebook scenario? I take the picture, not sure why I cannot save and send.
Hope we can finally solve this problem. Dr. DePetro"

Posted 4/3/2015

Heather-Rigell

Facebook Expert

Do you have any other way to take a picture of your ID such as a camera or use a scanner to scan it. I can tell you what has to be done and ways to do it but sadly I am to far away to take the picture for you.

Posted 4/3/2015

Erica

Customer Support

Ticket #39392
I still cannot get on face book. Yesterday, I received a message from with a "reset code." Well, again it did not work.
They keep using my old e-mail addess. Where to go from here? (For Heather) Dr. Hank DePetro

Posted 4/9/2015

Heather-Rigell

Facebook Expert

When you go to use the code you have to type in the other email your computer as I showed you is going to pull up the one you do not want. So go to forgot password and reset it make sure when you do you type int he email address you would like to use not the other one.

Posted 4/9/2015

Erica

Customer Support

Ticket #39762 4/14/15
"I am sorry for being a pest. I am still not able to get on facebook. Are we making any progress Heather? Please let me know.
Thanks, Dr. Henry DePetro"

Posted 4/14/2015

Heather-Rigell

Facebook Expert

Is it still asking for your ID or just the code? If the code then I can take over your computer and do the steps for you.

Posted 4/14/2015

Jenny Muralidharan

Customer Support

"Well Heather, here I am again....OK, I got a reset code. With hope, I typed it in. Did not do it. Going back, I can take a picture of
My drivers license. I don't know exactly how to save it and then send it to facebook...I have probably gone this route before.
If so, I am sorry. This has truly become a nightmare! Do we have hope? I just don't want to give up.
Are you still with me here? I hope so, Regards, Hank DePetro"

As received via support Ticket#39962

Posted 4/17/2015

Heather-Rigell

Facebook Expert

Yes I am still here you need to go to your email and open it and click the link from me and come here. When you get the next code I do not want you to enter it until you have me so I can see what you are doing wrong. If they gave you a code you should be able to get into the page.

Posted 4/17/2015

Jenny Muralidharan

Customer Support

"Hello again Heather. If you can show me how to send a picture of my ID to Facebook, They will finally allow me re-entrance into it. Thanks, Dr. Henry DePetro"

As received via support Ticket#40465

Posted 4/25/2015

Heather-Rigell

Facebook Expert

Do you have your ID saved on your computer? If so you would click on upload and find where you saved the file. This would be easier if you would come to your question and post here because your emails go to my supervisors not to me.

Posted 4/25/2015

Erica

Customer Support

Ticket #41111 5/7/15 9:21PM CST

"Hi Heather, Dr. DePetro again...I cannot recall if I asked you this specific question. ?. If I were to send me my drivers license,
Could you send it on to Facebook for me? Otherwise, can you refresh me onhow I do it myself? Thank you Heather"

Posted 5/8/2015

Heather-Rigell

Facebook Expert

I tried to call you but had to leave you a message.

Posted 5/8/2015

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