The options are ignore report neither gets us past the problem Restarted several times

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The options are ignore report neither gets us past the problem Restarted several times

Rofel Lantican
Apple Certified Tech


Thank you for contacting us. My name is Rofel and I am here to help you resolve your issues. I need a few minutes to prepare my customized answer. I will be right back. Appreciate your patience.

Rofel Lantican
Apple Certified Tech

Thanks for waiting. Please follow the steps below.

First thing we need to do is to boot on Safe Boot.

  • Be sure your Mac is shut down.
  • Press the power button.
  • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
  • Test while in safe mode if you still have the same issue.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

To leave Safe Mode, restart the computer normally, without holding any keys during startup.

If the issue is not fixed please follow the steps below:

Launch the Terminal application in any of the following ways:

  • Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
  • If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
  • Drag or copy — do not type — the following line into the Terminal window, then press return: find Library -name* -delete

The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

If still not working try this command on the Terminal window:

rm Library/Preferences/ then hit enter or return and rm Library/Preferences/

If that doesn't work, try this:

rm Library/Preferences/.GlobalPreferences.plist

Please let me know what happen.



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