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The options are ignore report neither gets us past the problem Restarted several times
Thank you for contacting us. My name is Rofel and I am here to help you resolve your issues. I need a few minutes to prepare my customized answer. I will be right back. Appreciate your patience.
Thanks for waiting. Please follow the steps below.
First thing we need to do is to boot on Safe Boot.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
To leave Safe Mode, restart the computer normally, without holding any keys during startup.
If the issue is not fixed please follow the steps below:
Launch the Terminal application in any of the following ways:
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
If still not working try this command on the Terminal window:
rm Library/Preferences/com.apple.recentitems.plist then hit enter or return and rm Library/Preferences/com.apple.sidebarlists.plist
If that doesn't work, try this:
Please let me know what happen.
Apple Certified Tech
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