i can not get my ipad to turn on well it comes on but it seems that the words are so large that i cant put in my passcode.what can i do? Here's...

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phone notes:

• called cx
• fixed ipad zoom out procedure
• cx could log in to click problem solved button
• sent customer new temporary password for her to log in
• cx stated new password she did not get/ tried four times
• Advised cx I would let support know about this
• problem is solved
• cx agreed

phone/remote notes

• cx could not log in to experthelp to click problem solved button
• sent customer new temporary password for her to log in
• cx stated new password she did not get/ tried four times
• verified via remote access
• Advised cx I would let support know of this