every time lately I have attempted to log on to FB I get the incorrect PW message, and not you message. This has caused me to change my pw several...

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Customer

every time lately I have attempted to log on to FB I get the incorrect PW message, and not you message. This has caused me to change my pw several times in just the last few days.Iam not entering the wrong PW, SO WHAT IS GOING ON?Has my information been compromised? I confess I don't know much all this stuff, but, this should not be this difficult even for some one like me! Please fix this problem

Here's what I have tried so far:
I just did in section#1

Here's my brand/make/model:
Dell Dimension 3100

Last updated
Griffin Keith
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Griffin and I will do my best to help you.

Posted
Griffin Keith
Facebook Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

Posted
Griffin Keith
Facebook Expert

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Posted
Griffin Keith
Facebook Expert

Im sorry to hear you're having trouble logging in. If you're seeing an error saying your password's incorrect and you're sure you're entering the right password:

1.Make sure that your caps lock key is turned off and try again
2.Reset your password
3.Try upgrading your browser and resetting your password again
4.Try using a different web browser (ex: Firefox, Internet Explorer)

if this troubleshooting steps wont work just reply on this thread then we'll try another set of steps.

Posted
Griffin Keith
Facebook Expert

I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.

Would you like me to take control of your device and perform the steps for you?

Posted
Jenny Muralidharan
Customer Support

"I'm BACK, Let's fix this. Many times I have tried to log on to FB, only to have wrong pass word message flash up, and this is not you message. I have had to reset my PW several times just to sign onto FB. What's going on?"

As received via Support Ticket#45713

Posted
Griffin Keith
Facebook Expert

Hi,

would it be ok if you provide me with your email and then password for me to test? and have you tried other browser?

Posted
Griffin Keith
Facebook Expert

experts notes

  • called customer, was informed that it was a wrong #
Posted
Griffin Keith
Facebook Expert

Hi.

Have you tried to login to your facebook to a different browser? Kindly check the steps below.

1.Make sure that your caps lock key is turned off and try again
2.Reset your password
3.Try upgrading your browser and resetting your password again
4.Try using a different web browser (ex: Firefox, Internet Explorer)

if this troubleshooting steps wont work just reply on this thread then we'll try another set of steps.

Griffin Keith

Posted

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