Enter your iPad question at the top of this page and click Get An Answer.
Tell us how quickly you want your iPad question answered.
Connect with your Apple Certified Tech via online chat or telephone call.
I have an ipad Air and although I put an access number when I activated it I cnnot remember the code
Here's what I have tried so far:
Turned the device on but every time I enter a code itis obviously the wrong code and I have to wait for an hour to try again
Here's my brand/make/model:
ipad air
Hello and welcome to ExpertHelp.com! My name is Elix and I will do my best to help you.
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.
PHONE/REMOTE NOTES:
-cx ipad is locked due to invalid passcode
-told cx we need to restore the ipad. cx agreed
-cx upgraded to remote
-accessed cx computer and installed itunes.
-downloading the new software now for the ipad but the internet is slow and it tells us 18hours remaining.
-we agreed to reschedule the troubleshooting tomorrow at 7am cst
PHONE NOTES:
-called cx and continue the troubleshooting
-ipad has been restored
-helped setup the ipad.
-ipad is now working and fully fuctional
problem solve
answer accepted
cx left a tip
case closed
Testimonials
Byron Narciso
Apple Certified Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!