When I log into gmail I get Invalid Request. I had to change my password yesterday and no matter what I put in Google rejected it. Please helpl

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Customer

When I log into gmail I get Invalid Request. I had to change my password yesterday and no matter what I put in Google rejected it. Please helpl

Last updated
Elixir Cada
Google Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Google Expert

Hi Nancy,

May I know when was that last time you were able to login to your gmail account?

You can communicate to me on this page. Enter your message on the box provided at the top then press the "send response" button to send the message.

Posted
Customer

I used it day before yesterday

Posted
Elixir Cada
Google Expert

How do you access your email? is it via the web browswer like internet explorer etc or via mail client like microsoft outlook?

Posted
Elixir Cada
Google Expert

Are you still there? Could you please provide me a phone number so that I can call you and discuss to you what needs to be done to fix your gmail issue. 

I'll be waiting for your response. 

Posted
Elixir Cada
Google Expert

Are you still there Nancy. 

Just want to let you know that I am still here and waiting for your response. 

Posted
Elixir Cada
Google Expert

Are you there Nancy?

Posted
Elixir Cada
Google Expert

Dear Nancy, It was a pleasure helping you with your Gmail  issue today. Here is a summary of the resolution.
Issue identified : gmail password problem
Solution Implemented : called cx and accessed her computer. Helped her reset the password. New password is now working. problem solved. case closed 
If issue resurfaces : please contact us back at s**t@experthelp.com or thru phone at ***-***-**** . Your question number is 1389490

 

Posted
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