the middle panel on the dashboard where you control the ac, radio, and other things has stopped working the lights are out and none of the buttons...

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Customer

the middle panel on the dashboard where you control the ac, radio, and other things has stopped working the lights are out and none of the buttons work. The ac is on but you can't adjust it or turn it off. I have a 2013 chevy equinox.

Last updated 7/20/2016

Relly De Jesus

Chevy Mechanic

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with CHEVROLET nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

Last updated 7/20/2016

Relly De Jesus

Chevy Mechanic

Hello Debora... how are you doing?

Posted 7/4/2016

Relly De Jesus

Chevy Mechanic

As a first course of action, I strongly suggest that you remove the positive battery connector and let it sit for 5 minutes before reconnecting it. Let's see if everything will function after. I'll be standing by for your response.

Thank you

Relly de Jesus

Posted 7/4/2016

Relly De Jesus

Chevy Mechanic

Hi Debora

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Let me know if it's been helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly de Jesus

Posted 7/4/2016

Customer

Sorry I work a lot so this is the first chance to answer. Lifted my hood and now need to know where is my battery and how do I access it? Nothing looks familiar and the driver's Manuel is not helping.

Posted 7/7/2016

Relly De Jesus

Chevy Mechanic

Hello Debora

Please see the picture below where you can find the battery. Cover needs to be lifted to access it. I'll be standing by for your response. Thank you

Posted 7/7/2016

Relly De Jesus

Chevy Mechanic

Hi Debora

Thank you

Relly de Jesus

Posted 7/8/2016

Relly De Jesus

Chevy Mechanic

Hello Debora

Thank you

Relly de Jesus

Posted 7/12/2016

Relly De Jesus

Chevy Mechanic

Hello Debora

Thank you

Relly de Jesus

Posted 7/13/2016

Customer

Thanks bunches!! IT WORKED!

Posted 7/20/2016

Relly De Jesus

Chevy Mechanic

You are most welcome Debora... It's been a pleasure to help you.

Posted 7/20/2016

Relly De Jesus

Chevy Mechanic

Dear Debora, It was a pleasure helping you with your CHEVROLET issue today. Here is a summary of the resolution.

Issue identified : Lights went out in the control panel
Solution Implemented : Performed reset
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 7/20/2016

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the middle panel on the dashboard where you control the ac, radio, and other things has stopped working the lights are out and none of the buttons...

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