Receiver box for Sharp Aquos will not come on - light stays red. Unplugged for 10 minutes but still stays red.

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Customer

Receiver box for Sharp Aquos will not come on - light stays red. Unplugged for 10 minutes but still stays red.

Last updated
Byron Narciso
Sharp Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

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I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

TV worked fine yesterday morning. When turning back on later in day - satellite receiver came on but TV receiver stayed red. Satellite remote or TV remote would not turn on receiver. Unplugged for 10 minutes-plugged back in-still red light. TV/receiver are 10yrs old. Do you think the main board in receiver has gone bad? I can call you now if available or send me email response.

Posted
Byron Narciso
Sharp Tech

Tom, 

Just to confirm all cables are properly connected?  from TV to Receiver? 

Posted
Customer

yes - nothing was touched

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Byron Narciso
Sharp Tech

Do you have the model number of the receiver? 

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Customer

PA831WJ

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Byron Narciso
Sharp Tech

Thanks. Any power outage before the problem started?

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Customer

no there was not

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Byron Narciso
Sharp Tech

Have you tried doing a reset to the receiver to see if there's any difference? 

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Customer

I am not aware of a reset button - if so - where would it be? Nothing happens when pushing the "power" button. Light just stays red.

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Byron Narciso
Sharp Tech

Open up the front lid. It's at the bottom of the S video connector and L+R audio 

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Byron Narciso
Sharp Tech

Were you able to find it using the picture below? 

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Byron Narciso
Sharp Tech

are you still there? 

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Customer

Thanks. Found it. Using a pen I first pushed the reset button - nothing happened. Then the reset button with no response. Was that the correct thing to do?

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Customer

Second button was "system" reset - no response

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Byron Narciso
Sharp Tech

Can you try unplugging it fro the power source and hold down the power button for 20 secs. 

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Customer

will do

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Customer

no luck - still red light

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Byron Narciso
Sharp Tech

If checking the physical connections, resetting the device, and draining the flea power willnot make any changes to its current status then it will be a hardware failure. It's a board problem and will need a repair the problem will be the part availabilty as this product is no longer manufactured. 

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Customer

With the decrease in TV prices do you think I am better off buying a new one rather than a costly repair for an old model?

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Byron Narciso
Sharp Tech

I would recommend buying a new one instead of investing more money to the old device and good thing about a new one is the warranty too. 

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Customer

Thanks so much for your service Byron. I greatly appreciate it. Have a great day!     Tom

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