My HTC One dual sim is permantely engaed so I cant receive any calls. I can phone out and e-mail working fine

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Customer

My HTC One dual sim is permantely engaed so I cant receive any calls. I can phone out and e-mail working fine

Last updated
Charles Totherow
HTC Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Charles Totherow
HTC Technician
  1. From the Home screen, tap > Settings > Backup & reset.
  2. Tap Network settings reset.
  3. Tap Reset settings.
  4. Tap Reset settings.
Posted
Customer

 Hi

I just called a friend, and they called me and was ok, so must be some strange problem with me trying from my office land line.

So now must assume its working as you called twice.

Many thanks

Kind Regards

Ian

Posted
Charles Totherow
HTC Technician

Dear Ian, It was a pleasure helping you with your HTC issue today. Here is a summary of the resolution. 
Issue identified:  Customer could not receieve calls.
Solution Implemented:  I made a few test calls to verify phone was working after troubleshooting steps were performed.  Customer can now receieve calls.
If issue resurfaces: Please follow the same steps again if the issue resurfaces. Also you can contact support by email at s**t@experthelp.com or by phone at ***-***-****

Posted
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