I'm setting up wifi and there is an authentication problem...what do I do to correct it

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Gloria,

Thank you for waiting!

What are you using now to chat with me? 

Is this running Windows or mac?

Let me call you now and I will walk you through the computer so we can pull up the current Wifi password ok?

Dear Gloria, It was a pleasure helping you with your WiFi issue today. Here is a summary of the resolution.
Issue identified : Cannot connect to the Wifi
Solution Implemented : Call customer Changed Wifi Key to from default to the Password they are all using.

Restarted Devices and Restart router

Issue resolved / connected her device properly to Wifi
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****