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Xfinity WiFi is presently unsecured. How can we make it secure?
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi William,
Do you want to put a password on your wifi network?
Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.
We definitely need a password to protect us.
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Ok. May I know the exact brand and model of the router that xfinity installed there? You will see the model of the router on the sticker at the bottom of the router.
May I know the exact brand and model of the router that xfinity installed there? You will see the model of the router on the sticker at the bottom of the router.
I️ am looking at it now. Network Name: (SSID) HOME-F572?
thats the name of the network. Theres should be a model number and brand of the router on the sticker.
I️ have it: TG862G/CT
Ok. So this is a ARRIS Router model TG862G/CT.
I can walk you through all the steps to solve your problem. However, we offer a remote and phone support option for $40 where I will perform all the steps for you. It will make the entire process easier and faster. However, if you decide to not choose our remote/phone support option, I will walk you through the solution step-by-step
Would you like me to take control of your device and perform the steps for you?
Go ahead, but this is all I️ will pay at this time.
Yes. i will sen you a quotation for the remote/phone support upgrade. Please accept the quote when you are ready.
thank you for accepting the quote.
I'll be calling you on your phone. Please do not close this page.
Please send me a message here once the computer is ready and can connect to the internet.
Why does it work?
Dear William, It was a pleasure helping you with your Wifi issue today. Here is a summary of the resolution.
Issue identified : cx want to change the routers wifi password
Solution Implemented : called and accessed cx computer. accessed the router admin page and change the password there. New password working. Problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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Byron Narciso
Wifi Tech
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