printer inter start button is stuck on turning off and wont turn off or start

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Epson nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Lola! Thank you for choosing ExpertHelp.com. I would like to know if there is any blinking light on the printer? Have you tried holding down the power button for at least 10 seconds until it shuts off. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.

Hi Lola! Can you try to hold down the power button for at least 20 seconds until it shuts down. Advise me what will be the result.

what lights are blinking? Is it the power and the ink button? If yes, can you press both of them until you hear the printer head move. Wait until the flashing light stop flashing and you see a steady green light and then try to print. I will be standing by for the result.

Can you unplug the printer from the power source and wait for 2 minutes and then plug it back in again and the power it on. If the light is steady try to print. I wait for your updates.

Try to unplug the printer from the power source and then plug it back in after 2 minutes. If the blinking light stops blinking try to print. I will wait for your updates.

What is the model of your printer?

You decline to joing the remote session. Can you provide me the model of your printer? Is your printer connected to your computer?

Are you still there? Try to check if there is a pending documents that are trying to print. If there are a lot of documents pending for printing try to cancel all of it. Then try to print again. I will be standing by for your updates.

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion at 10 AM CST.

Hi Lola,

I just want to follow up with regards to your issue. Please advise me if your issue is already resolve or you still need further assistance. I will leave this page open and will wait for your response.

Regards,

Ramy De Jesus