I Pad is locked, forgot I D but got a response telling me what that was , cannot seem to get the password reset. Or unlock it

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Customer

I Pad is locked, forgot I D but got a response telling me what that was , cannot seem to get the password reset. Or unlock it

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Gloria,

Thank you for waiting!

Are you getting an Activation lock screen?

Do you see a part like this in the message "(c.....@.....com)"

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Gloria,

Im calling your number but there were no answer,

Are you getting an Activation lock screen?

Do you see a part like this in the message "(c.....@.....com)"

Posted
Ferdinand Aquino
Apple Certified Tech

Expert Notes:

Call customer /

Customer said she had someone to helpher.

Spoke with that person and provide details on what to do because she said she can do it.

Customer will have to go and will provide an update tomorro.

Will call customer tomorrow for updates.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Gloria,

Still trying to reach you on phone but always got your voicemail.

Please let us know if you need further help with the ipad or if the steps I gave to the Tech worked out.

I'll be offline at 9:00PM EST and will be back tomorrow at 10AM EST

Leave me a message here in case we dont catch up with each other.

Thanks

Ferdinand

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Gloria,

Still trying to reach you on phone but always got your voicemail.

Please let us know if you need further help with the ipad or if the steps I gave to the Tech worked out.

I'll be offline at 9:00PM EST and will be back tomorrow at 10AM EST

Leave me a message here in case we dont catch up with each other.

I will also try calling you again tomorrow.

Thanks

Ferdinand

Posted
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