I have a Epson XP 320 printer and it prints out a document blank. The inks are all full so not sure why it wont print ...it scans alright
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I have a Epson XP 320 printer and it prints out a document blank. The inks are all full so not sure why it wont print ...it scans alright
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Anna,
Did you recently replaced the ink cartridges?
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im here to chat
Hi Anna,
Did you recently replaced the ink cartridges?
one of them yes
It requires you to perform a printhead cleaning whenever you replace ink cartridges. Please follow the steps below.
Try to print a document after cleaning the printhead. If you dont see good results then perform the procedure again. The standard number of cleaning the printhead is 4 times. You should see good results after cleaning the printhead 4 times.
Let me know if you have further questions.
Hi Anna,
Any update on the troubleshooting steps that I provided to you? Did it solved thew problem?
okay the doc l printed was in colour...it printed with some marks on the page..but not all letters clearly...l then tried to print it in black and white and nothing came through ...question is toner different from ink ..as it says the toner is low
The Epson XP 320 doesnt have toner. It uses ink cartridges.
Perform the printhead cleaning steps 4 times to achieve good result. Let me know what happened after cleaning the printhead.
Okay l will try....l am about to get on a plane ...can l still contact you tommorrow when lget home
Sure. You can bookmark this page so that you can easily get back to me. Have a safe flight.
Hi Anna,
I am making a follow up on this issue. Is the problem already solved?
Hi Anna,
I am making a follow up on this issue. Is the problem already solved?
Hi Anna,
I will call you tomorrow morning 9-10am AU time to make a follow up on your printer issue.
Thanks
Hi Anna,
I am trying to call you today but no one is answering the phone. Were you able to perform the steps that I provided to you last week? Please send me a message on this page when you are ready.
Hi Elixir, sorry its still not working ...l printed a black and white doc and nothing came through ..it is making the sounds of printing but it is blank
Did you replaced the black ink already? if not, then have it replaced and test the issue again.
I'll be standing by for your next response.
Okay replaced black ink and printed a black and white doc but only bold parts came out and they were really light
Hi anna,
It is recommended to perform printhead cleaning whenver you replace ink cartridges. You have to perform the procedure 4 times to achieve good print result. See steps below.
Let me know if this helps.
Hi Anna,
Any update on this issue? Is the problem already solved?
Hi Anna,
Any update on this issue? Is the problem already solved?
Byron Narciso
Epson Tech
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