Ever since the new update on my iPhone my Facebook continuously buffers what can I do to fix this

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Customer

Ever since the new update on my iPhone my Facebook continuously buffers what can I do to fix this

Last updated
Byron Narciso
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Byron Narciso
Facebook Expert

Hello Judith 

Is it buffering whenever you play a  video? 

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Customer

Yes

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Byron Narciso
Facebook Expert

OK. Have you tried reinstalling the facebook app on your Iphone? 

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Customer

Yes I have it already

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Customer

You know what I never tried to reinstall Facebook app. I will try this after you and I finish up

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Byron Narciso
Facebook Expert

OK. Please try to reintsall the Facebook app first on your Iphone

Also, try disabling the autoplay after reintsalling the  Facebook app by following the steps below and let me know if it makes any difference.

  1. Open the Facebook app
  2. Tap
  3. Scroll down and tap Settings
  4. Tap Account Settings
  5. Tap Videos and Photos > Autoplay
  6. Set > Never Autoplay Videos

 

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Customer

OK I did all that! I paid the extra $20 for you all to take over on this are you going to do so

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Customer

OK I did all that! I paid the extra $20 for you all to take over on this are you going to do so

 

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Byron Narciso
Facebook Expert

I'm sorry but remote access is not applicable to Iphones. No need to  worry I'll cancel the extra $20 remote upgrade. 

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Byron Narciso
Facebook Expert

Is it still buffering after reinstalling the app and disabling the autoplay?  

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Customer

 I am actually standing outside waiting for a restaurant reservation! I was able to cancel Facebook but I cannot reinstall because I'm not at a very good location for Wi-Fi. I guess I will call you all or touch base with you when I get Home

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Byron Narciso
Facebook Expert

OK. No worries. If you'll be  having a problem getting back to this page you can email us at s**t@experthelp.com to know the status. 

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Customer

Thank you very much Byron! Will try to get this solved when I get home. So frustrated because everything was just fine before this update

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Byron Narciso
Facebook Expert

Hi Judith, 

May I know the status?  Were you able to reinstall the Facebook app? Is it still buffering? 

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Byron Narciso
Facebook Expert

Hi Judith

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com.

Posted
Byron Narciso
Facebook Expert

Hi Judith

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com.

Posted
Byron Narciso
Facebook Expert

Hi Judith

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com.

Posted

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