how do I set up a passcode

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Scott! Thank you for choosing ExpertHelp.com. May I know if this a brand new iPad? May I know the exact model of your iPad. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.

Are you still there Scott? Please follow the steps provided below.

Expert notes:

• Call customer.
• Remote established.
• Download iTunes to his computer.
• Try to put the new iPad to recovery mode but always stuck on disable for a minute.
• We try to recover it but always saying the same error message.
• Advise customer it is a hardware issue.
• Customer will return the iPad and will call us or contact us once he have the iPad and will guide him on how to set up the new iPad.
• Customer will contact us on the 26th of June.
• Call/remote ended.

Hi Scott,

I tried calling you but what I get is a busy tone. I just want to know if you already receive the new iPad and when will be the best time for us to contniue to setting up your iPad. I will leave this page open and will wait for your response.

Regards,

Ramy De Jesus