I bought a YHT-4930UBL 5.1 Surround Sound system. Did the test on the speakers and they all work fine. Can get the fm radio to work, but can't...

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Customer

I bought a YHT-4930UBL 5.1 Surround Sound system. Did the test on the speakers and they all work fine. Can get the fm radio to work, but can't get any sound from my Sony flat screen tv. I am using Dish TV with the Joey hopper, so I actually have 2 satellite boxes hooked up to the tv, plus the Yamaha receiver. I have to use the tv speakers when watching tv, when I try to use the surround sound speakers I get nothing. What's wrong?

Last updated
Charles Totherow
Yamaha Tech

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Yamaha nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Charles Totherow
Yamaha Tech

Dear Steven, It was a pleasure helping you with your Yamaha issue today. Here is a summary of the resolution.

Issue identified : Customer could not get sound from tv to yamaha stereo reciever


Solution Implemented : Call customer/ I walked customer through the steps of hooking up dvr to yamaha reciever via rca cables rather than hdmi cord.  This connection setup allows for sound to be heard through the tv and the reciever at the same time if customer decides not to use surround sound and just use sound from tv.  I helped customer hook up 5 disk cd changer to yamaha reciever s well and all is working.  Problem solved


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way

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