facebook suddenly is only showing 3 or 4 posts on all my devices including my PC
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facebook suddenly is only showing 3 or 4 posts on all my devices including my PC
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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I am ready
Ok Are we chatting using your computer now?
great need help
Ok Are we chatting using your computer now?
Yes or you can call me. eather way is ok
I am in fact on my computer now
Ok We'll do the remote session so I can see what's going on and fix it ok?
yes
Expert Notes:
Call customer / Remote access
Customer's account is still the same account but is having trouble with news feed
not showing all News feed and only loads today or at least 4 news feed info
Checked News feed preferences and it is not restricted.
Advised customer to wait at least 24 to 48 hours if the News feed information will return
Advised a possible server problem
Also reported the issue on Facebook through the report link
Will call customer tomorrow for updates.
Expert Notes:
Call customer / Remote access
Customer's account is still the same account but is having trouble with news feed
not showing all News feed and only loads today or at least 4 news feed info
Checked News feed preferences and it is not restricted.
Advised customer to wait at least 24 to 48 hours if the News feed information will return
Advised a possible server problem
Also reported the issue on Facebook through the report link
Will call customer tomorrow for updates
Expert Notes:
Call customer
Explained that the problem seems to be a Server Problem where his Account is connecting and as of the moment the problem has been reported to Facebook with other account experiencing the same as his.
Normally gets resolved within a week.
customer agreed and will wait for an update once the problem gets resolved
Will call customer again in a week.
Byron Narciso
Facebook Expert
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