When I try to open my nook, I get an "unfortunately, NOOK has stopped" message. My NOOK is a Samsung Galaxy Tab A6, and is approximately...

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Customer

When I try to open my nook, I get an "unfortunately, NOOK has stopped" message. My NOOK is a Samsung Galaxy Tab A6, and is approximately 18 months old. I have tried rebooting the device, completely turning it off and letting it "rest" for an hour, holding the home key and the start key simultaneously...NOTHING IS WORKING. I can't go to the NOOK settings because when I do, I get the same message.

Last updated
Elixir Cada
Nook Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Banres and Noble nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Nook Tech

Hi Judith,

Could you verify if the nook and the samsung galaxy tab A6 are two devices. Nook device  different from Samsunt galaxy tab.

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

Hi, Elixir. I know you're not affiliated with B & N, but the work around that was posted 3 years ago by them isn't working, so...

Posted
Customer

Same device. I needed to buy a new device about 18 months ago since the NOOK I had then died. Since I have thousands of dollars of NOOK books, I bought the identical machine--but it's now labeled a Samsun Galaxy A6

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Elixir Cada
Nook Tech

This is how samsung galaxy A6 look like. Is this the same as your unit.

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Customer

Yes

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Elixir Cada
Nook Tech

Ok. So there is a samsung logo at the back of the tablet. Is that right?

 

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Customer

Yes

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Elixir Cada
Nook Tech

Alright. The device that you are using is a samsung device not nook. Here's how nook look like.

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Customer

Yes. However, NOOK was bought by Samsung (about 3 years ago, now) and all modern "Nooks" are actually Samsug devices.

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Elixir Cada
Nook Tech

Alright. So when you turn on the device you get an error "unfortunately, Nook ha stopped"

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Elixir Cada
Nook Tech

Can you give me the exact error message that you see on the screen.

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Customer

Agfter I log in to my Samsung Galaxy A6, the first message (where my library should show up) is "Your NOOK library content will appear here. Tap here to explore NOOK content..." When I tap "here, I get Nufortunately, NOOK has stopped."

 

Posted
Elixir Cada
Nook Tech

You have to restore the unit to factory state since the nook software is already corrupted. See prcedure below.

 
  1. Confirm the device is powered off.
  2. Hold the Power and Home key simultaneously.
  3. Release the Power and Home key once the NOOK logo appears. A Factory Reset prompt will appear.
  4. To continue, press the Home key.
Posted
Elixir Cada
Nook Tech

Here's the other procedure. 

  1. In order to switch off the tablet hold down the Power key for a short while.
  2. After that, press and hold together Volume Up + Home + Power button for a few seconds.
  3. You may release held keys when the Samsung Logo appears on the screen.
  4. Select "wipe data / factory reset" by using Volume buttons to navigate and Power button to confirm.
Posted
Elixir Cada
Nook Tech

Dear Judith, It was a pleasure helping you with your Nook issue today. Here is a summary of the resolution.
Issue identified : cx nook is stucked and wont boot up to the home screen
Solution Implemented : chat and called cx. told cx that the software is corrupted and needs to be restored. provided steps to restore the nook. cx followed the steps. nook successfully restored. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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