"Unfortunately NOOK has stopped". Can't access my library or other things. Storage is full, but SD card is almost empty. What do I do?

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Try these steps please.

1. In order to switch off the tablet hold down the Power key for a short while.
2. After that, press and hold together Volume Up + Home + Power buttonfor a few seconds.
3. You may release held keys when the Samsung Logo appears on the screen.
4. Select "wipe data / factory reset" by using Volume buttons to navigate and Power button to confirm.

You want to press VOLUME UP, power and home buttons. Hold until you see Samsung then release. You are booting up in download mode by mistake.

Yes

This usually happends when ebooks fill up the storage.  Please go through all the ebooks you  currently have any delete some of them to free up storage.

On the current Nook Tablet, tap open the Apps icon on the home screen, select the Nook Library app, press your finger on the book you want to archive and select Remove. (Note that if you choose the Delete From Account option, the book is permanently removed from your collection.

Please allow me a few moments.

Are you able to do the factory restore or is the screen totaly blank?

1. Press the “Home” (“n") button to display the Quick Navigation menu on the Nook tablet.
2. Tap the “Settings” option in the Quick Navigation menu to open the Settings menu.
3. Tap the “Device Info” option to display the Factory Reset screen.

1. Tap the “Device Info” option to display the Factory Reset screen.

One moment please?

Please facotry reset the device and let me know the outcome.

We have no choice because this is the only way.  Very sorry about this

The nok is still erasing, please allow a few minutes.

Nook

You should mbe able to log back into your account and the book will nbe back as well

Please take your time.

Dear Elke, It was a pleasure helping you with your Nook issue today. Here is a summary of the resolution.

Issue identified : Customer Nook had error messages

Solution Implemented : Replied with steps to factory restore Nook.  Nook is now working.

Accpeted Answer

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