My nook won't respond to my wifi, says it is disabled. How do I reconnect? I have tried to reset and turned off and on, but it won't reconnect

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We do have a money back guarantee  if we can't fix it. 

OK.  Just to confirm it does not connect to the wifi or it is connected but will not let your browse? 

Do you rememebr setting a  restriction passcode to your NOOK? 

Alright can you tell me the exact message its says in your NOOK screen? 

Alrtight. Can you go the wireless settings of the Nook and Tap the wifi button to enable? 

Do you see any button that says WIFI? 

Alright before you try to connect. Restart the router. Unplug and replug it back in after 10 seconds . 

Alright let me know the status

Issue identified :  wifi disabled | disconnected 
Solution Implemented: call| assist in enabling the wifi| forget the current wifi netwroks | tried to reconnect| connected | test connection | able to browse and get search results | problemj solved   

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