|I was using an APP and went to watch a video on this app, now my ipad is stuck and will not respond, I cannot even power it off.

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Customer

|I was using an APP and went to watch a video on this app, now my ipad is stuck and will not respond, I cannot even power it off.

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Apple Certified Tech

Hello Hugh  I'm happy to assist you here. 

Posted
Byron Narciso
Apple Certified Tech

Please do not close this chat screen. 'lll be giving you a call.  

Posted
Customer

Hello Byron certainly hope you can help. I am in Airdrie Alberta

Posted
Byron Narciso
Apple Certified Tech

Issue identified : IPad not responding 
Solution Implemented : call customer| force reboot | test app |ipad responding |app working OK| advise to  update or delete the problem app if problem is persistent| problem solved | refund the remote support upgrade 
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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