I have a side by side GE model #PSS25NGMD it will not cool or freeze we moved it from kitchen to garage.it was working before we moved it.

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Hi Barbara,

Are you getting any error message on the screen of the refrigerator?

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Ok. What do you see on the screen of the refirgerator? Do you see the temperature showing on the screen? 

Can you feel the outside wall of the refrigerator if its warm. 

What is the current temp settings on the screen? 

How did you relocate the refrigerator to the garage. Did you transferred it in an upright position?

when did you relocated the refrigerator and how long does the refrigerator plugged in to the garage?

Ok. The proper way when you are relocating a refrigerator is to leave it for an hour or 2 before you plugged it in to the wall outlet. This will allow the refrigerator system to take time to reset. The normal operating temperature should be 32-40° F for the Fridge. Your freezer must be below 32° F.

Unplug the refrigerator from the wall outlet and let it sit for 2 hours then plug it back in. Adjust the temperature to the required standard temperature and wait for an hour for the refrigerator to re-learn. This should fix your problem.

Let me know if you have further questions. 

Dear Barbara, It was a pleasure helping you with your GE issue today. Here is a summary of the resolution.
Issue identified : rerfrigerator is not cooling after relocating
Solution Implemented : chat/called cx and told her to unplug the refrigerator for 2 hours  for the system to reset. plug it back in after 2 hours and set the temperature to the standard temperature and wait for and hour. If problem still persist then have the refrigerator check by a local technician. problem could be the evaporator motor or the fan motor that needs to be replaced. cx understood.  
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