Code:NW-3-6

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Hi Henderson,

may I know what device are you using for your NETFLIX? is it a smarttv or a tvbox?

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OK. may I know who is your internet service provider? 

Dear Henderson, It was a pleasure helping you with your Netflix  issue today. Here is a summary of the resolution.
Issue identified : cx getting and error code NW-3-6 on her tv screen 
Solution Implemented : called cx and provided steps to reset the tv by unplugging the power cord from the outlet for a minute. same goes also to the wireless router. No go. We reset also the xfinity box by unplugging it as well from the wall outlet for a min and that fixed the problem. Netflix is now working. problem solved. 
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