When i am online with my ipad is goes black and returns to the home screen. This only happens when i am online.

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Customer

When i am online with my ipad is goes black and returns to the home screen. This only happens when i am online.

Posted
Glenn Barcebal
Apple Certified Tech

Hi cgerard,

Thanks for asking your question. I'll be happy to assist you.

The issue that your having with your iPad is a kind of weird cause there is no settings on iPad that will do this. Have you recently downloaded or installed something in it before this problem start? If you have, try deleting them and try connecting to internet again. If same thing will happen please check if there are applications running by pressing the home button twice and close all applications that you are not using. Applications running in the background also consume memory that might causing for your browser to close.

If nothing will change after those steps, there could be something wrong with the browser application of your iPad and in this case I would suggest to do a backup and restore with iTunes.

I hope this answers your question. If it does, please accept my answer by clicking the Accept Answer link below the answer. If you have any follow-up questions, please post them here as comments.

Thank you,
Glenn

Posted
Glenn Barcebal
Apple Certified Tech

Good day cgerard,

I hope I was able to help you with your problem. If I was, please accept my answer by clicking the "Accept Answer" link below my answer. This is how Experts get credit for answered questions.

If you have any follow-up questions, please post your comments below my answer.

Thanks,
Glenn

Posted

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