In my absence my wonderful son installed Windows 10 on my iMac a major disaster. I have spoken to Microsoft and they advised me to contact Apple as...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

 Hi Steen,

Thanks for waiting. Im here to help. Let me call you please dont close this chat window.

Thanks for your response. When you turn on your Mac may I know what do you see on the screen? Did it boot to Windows 10?

Can you restart your Mac and check if it will boot to your normal OSX system?

Thanks for your response. Do you happen to know if your son used Boot camp to install Windows 10?

On the Windows desktop screen can you look for the Boot Camp Control Panel. It is usually located on your system tray. Once you found it please select Macintosh HD to restart the computer using your OSX

Here's what it looks like: If you cant find it go to Control Panel of your Windows 10 OS

Then once it is open Select Macintosh HD then select Restart.

If you go to your Control Panel. You should see Boot Camp. Please refer to the image below.

Do have internet connection on that computer? Do you mind if I connect to that computer so I can check the settings?

By the way I tried to call you on the number that you provided I get a message that it is unavailable.

Were you able to download and run the App?

Can you try it again. Open Internet Explorer. Type www.fastsupport.com then it will ask you for your name and support key. The support key that you will use is 166646495

If that doesnt work try this link > https://download.teamviewer.com/download/TeamViewerQS.exe Run it and it will give you an ID and password. Provide it to me so I can connect to the computer.

I am now connected. Let me control the mouse. Thanks

Steen can you still see my messages?

Great.  Let me restart it and let me know what happen okay?

It is now restarting. Let me know if it boots on Windows or it goes to your OSX

Great. So from now it will boot to OSX. Anything else I can assist you with?

 Dear Steen, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Mac is booting on Windows 10

Solution Implemented : Called the customer / Remotely accessed the computer / We discovered that the Boot Camp is not running on his computer / Assisted the customer to install Boot Camp and switch the operating system to OSX / Assisted the customer to remove the Windows 10 OS  (Boot Camp > Remove Windows 10) / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Dear Steen, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Mac is booting on Windows 10

Solution Implemented : Remotely accessed the computer / We discovered that the Boot Camp is not running on his computer / Assisted the customer to install Boot Camp and switch the operating system to OSX / Assisted the customer to remove the Windows 10 OS  (Boot Camp > Remove Windows 10) / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .