My Magic Mouse has stopped working. On a visit to an Apple shop I was told that the mouse was working correctly , so it seems software problem, can...

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Customer

My Magic Mouse has stopped working. On a visit to an Apple shop I was told that the mouse was working correctly , so it seems software problem, can you help?

Last updated
Byron Narciso
iMac Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
iMac Tech

Hello Pete  I'm happy to assist you here. 

Is it not detected? May i know what version of magic mouse do you have? Is it the old one that has  removble battery door? 

Please let me know by typing a response at the top and clicking on send response

 

 

Posted
Customer

my magic mouse is fairly new (? three years) and has a rechargable battery.  I can see no way to remove it.

Posted
Byron Narciso
iMac Tech

OK. You have a Magic Mouse 2. Is it not getting detected? 

Posted
Customer

Right, from abour six months ago it intermittently failed, this got worse with almost complete failure in late December. It occasionaly springs to life for a shprt time.  I am using a very old Logitech mouse.

Posted
Byron Narciso
iMac Tech

Issue identified : Magic mouse not working |intermittently dropping connection
Solution Implemented : call| remote | clear BT devices | pair the magic mouse| working OK | explain how to isolate the issue| customer has 2 mac computers | recommend to rest the other mouse and see if it will disconnect to isolate if its a magic mouse problem or the bt module| accepted answer 
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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