Enter your Chrome question at the top of this page and click Get An Answer.
Tell us how quickly you want your Chrome question answered.
Connect with your Chrome tech via online chat or telephone call.
... was previously using chrome
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Bill,
Thank you for waiting!
May I know what is the problem with your chrome?
Hi Bill,
I tried calling your number bu there no answer I left you a voicemail and hope you can respond.
May I know what is the problem with your chrome?
I was on the phone when u called. Can you please call back. It's a complicated problem having to do with Chrome... In summary, I had an old gmail account... b**[email protected]. I have deleted that account but it still shows up as the default account everytime I log into Chrome. I use my new gmail account, I log int and attempt to use google music, for example, and it asks me to log in again, and I do. Then I try to use google music and it asks me to login again. Keeps going around and around. And everytime I get that same error message "b**[email protected] was previously using Chrome." Then it gives me two options... "this wasn't me - create a new profile for b**[email protected]" or "This was me. - Add my bookmarks, history, passwords and other settings to b**[email protected]
Dear Bill, It was a pleasure helping you with your Chrome issue today. Here is a summary of the resolution.
Issue identified :
Problem with signing in with chrome apps
Solution Implemented :
Call customer / Remote Access
found that the problem is with the current chrome installation / Failing to sign in
Installed a different version of chrome To move all his sign in to his current gmail account
Also assisted customer in uploading albums and music to his Google play music
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****
Testimonials
Byron Narciso
Chrome Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!