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See the iTunes screen but dont see restore option
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hello Gwen I'm happy to assist you here.
Hi Gwen,
Are you referring to the Itunes screen of the Ipad?
Please let me know by typing a response at the top and clicking on send response
Hi Gwen,
Are you referring to the Itunes screen of the Ipad?
Please let me know by typing a response at the top and clicking on send response
the screen is showing the plug and the itunes store
Alright. What you're seeing is only the recovery screen of the Ipad for you to reset it but it will need a computer with Itunes if you want to restore the ipad.
Do you have a computer available?
i am talking with you on a laptop. I took a screenshot of the ipad and i am trying to attach it for you
How do I restore it
Let me assist you in in restoring the Ipad. Pease do not close this screen. I'll be giving you call.
it does not stay on for longer than a few minutes and when i try to shut it down it just goes black no swipe to turn off.
can you give me an email address to send the screenshot? it won't copy and paste
Please provide me your correct phone number and I'll be giving you call.
***-***-****
Alright. Do not close this screen I'll be calling you now.
Issue identified : Ipad IOS corrupted
Solution Implemented: call| remote | restore Ipad via itunes in the computer |able to restore Ipad and set it io but apple ID and password is not being accepted in settings | no recovery email was setup but instead it goes though the device | phone is flip phone no text message available| assist in submitting a ticket to the Apple ID genius team to recover the apple ID account |accepted answer
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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