I am having trouble redeeming a voucher- no RSCHVJ45PYWJKJ. Help!

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Customer

I am having trouble redeeming a voucher- no RSCHVJ45PYWJKJ. Help!

Last updated
Elixir Cada
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Kindle Expert

Hi Edwards,

Are you using Amazon Gift card? 

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

Yes

Posted
Elixir Cada
Kindle Expert

may i know where did you purchased the card?

Posted
Customer

It

Posted
Customer

It was a gift

Posted
Elixir Cada
Kindle Expert

i checked the status of the card and it says that it is already used/redeemed. see screenshot below

Posted
Elixir Cada
Kindle Expert

the person who gave you that card might have used it already.

Posted
Customer

I have a voucher 

RSCH-VJ45PY-WJKJ

Posted
Customer

How can I redeem it?

Posted
Elixir Cada
Kindle Expert

the card was already used/redeemed. you caanot use that card anymore

Posted
Customer

No it was sent directly to Kindle.

Posted
Customer

Ok

Posted
Elixir Cada
Kindle Expert

contact the person who gave you the card. he /she  ,oght jave used it already

Posted
Elixir Cada
Kindle Expert

contact the person who gave you the card. he /she might have used it already.

do you have further questions?

Posted
Elixir Cada
Kindle Expert

Dear Edwards, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified : cx can redeem the amazon gift card
Solution Implemented : chat with cx. found out that the card was already used and told that to cx. told cx to contact the person that gave the card. he/she might have used the card already. no further questions. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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