Had to reenter my Windows 10 - and because of that I lost Adobe Reader. How can I retrieve it? Thanks for the help and guidance!

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Customer

Had to reenter my Windows 10 - and because of that I lost Adobe Reader. How can I retrieve it? Thanks for the help and guidance!

Last updated
Ferdinand Aquino
Adobe Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Adobe nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
Adobe Expert

 Hi Patricia,

Thank you for waiting!

Was the adobe reader a purchased copy or was it the free version?

Posted
Customer

I believe it was a free copy.  I have no disk to use for re-entry of the program

Posted
Ferdinand Aquino
Adobe Expert

 Ok Let me call you now.

Posted
Ferdinand Aquino
Adobe Expert

Dear Patricia, It was a pleasure helping you with your Adobe issue today. Here is a summary of the resolution.
Issue identified :
Needs to install adobe reader
Solution Implemented :
Call customer / Remote assist
Assisted customer in downloading and installing adobe reader from Adobe site
Installed the program and launch it
Issue resolved

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Posted

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