My collectibles sales are getting shut down or frozen a minute or two after start and no one can post, effectively shutting down the sale.

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Can you please share with me the link to your Facebook page that I may troubleshoot for you please?

Yes sir this will be fine.  I am sorry to have kept you waiting so long?

Are you starting over and rebuilding the pages?

Sure.

Would the sale just get taken down where you could not see it.  Also, when you post the sale, did you run a small ad to advertise the sale?

May I have a link to your page so I can see the page itself?

Or I will try to search for it?

Yes please?

One moment please.

IM sorry I thought this was a page that you greated yourself.  This is a group that someone else created.  I am sorry about this.

One of the admistrators of the group keeps taking the ad down.

For some reason they keep taking it down.

One of the people that runs this group called a admin keeps taking the ad down when you post.

I have just joined the group myself to see what the probme is through my Facebook page.

The admins control the page because they are the ones who built the page and also on the front of the page thier are two people listed as admins.

The page says Pete and Woody are admins.

Have you tried to message them and ask them why they keep taking your post down?

This has to be a Facebok glitch if they are not taking the posts down.

Or someone has maybe gained control of the page without thier knowning.

Since you know them really well, can you call them and ask them if they are having any trouble witht he page or tell them what is happing with your post

Yes please call them and explin what is happening to your post and ask them if they are taking the post down which I am sure that they are not.

Can you call them right now?

yes please do?

I will wait here till you are finished with the call

There has to be someone that is getting into there account.

Have you noticeany else post being taken down?

Can you have the admin get onto the page while you post and let them see what is happening?

This has to be a software glitch on Facebook part then

I need to make a group and i add you and we test out the funtion.  MAy I do this please?

Thsi will be just a test group to see if this is a glitch on Facebooks part?

Just me at the moment.  This is just for testing purposes.

Is this ok if we try this?

Its the only way to know for sure?

Let me make a temp page and see if everything works correctly.  Only take me a few minutes?

https://www.facebook.com/groups/ ***-***-**** 80740/edit/   I have created this test group.  Please try to post a sale on the page just for testing purposes

Please let me know if you were able to access the group?

One moment please?

Sure that will be ok.

https://www.facebook.com/groups/ ***-***-**** 80740/  Please try this link when you come back This should be the direct link to the group

Also, open a seperate tab and copy and paste the link, this way we will still have this chat open.

yes sir I just approved it. Please try to post

My Facebook name is Chad ED

I am the only admin of this test group.

Let me fix this one moment?

Please try now?

seems to have worked properly.  Let me post a screenshot of what I see.

what we need to do now is wait about 10-15 minutes to see if the post will stay running?

Can we wait to about 10 minutes to make sure that this post will stay up for testing purposes?

Please sir?

I will test this right, one moment?

I am sorry

Do you see where someone commented on the post?

This is my mother.  I had to use my mother's account to test

Is this the way that you wanted your post to work?

The post also had the message seller button as well

yes htis has to be a Facebook glitch or maybe even someone has hacked thier group.  I have seen this happen before many times.

Or someone has gained access to thier group without thier knowledge?

As admins

Not usually?

I would call the admins back and tell them that this is going on and they arethe ones who will have to change passwords to thier accounts and keeo unwanted people out?

Thsi could be just a Facebook glitch as well

I think more along the lines of of just a glitch on Facebooks part.

I am sure they are well aware of this issue since many people have reported.

I would call the admins anyway and make them aware of this issue.

You have 30 days for continue followup care.

This has to be a Facebbok glitch then for sure?

If you are saitife dwith my assistance for today, please click the green accept answer buttonh below

Dear John, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution. 

Issue identified : Customer's posts were getting shutdown in a particular Facebook group only after a few minutes.

Solution Implemented : I created a sample Facebook group from my Facebook account.  We tested this issue by customer posting a item for sale on my Facebook group page in which I was the only admin.  We waited for 10 minutes to make sure the post was not going auto taken down.  The post stayed and I advised customer that this is more than likely a Facebook glitch and also to advise the admins of the group he is posting to about this issue.  I advised customer that he will have 30 days of follow up support for this issue and can contact me directly.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****