i use an old imac, 7,1 for freehand and photoshop 7. its on os 10.5. it worked fine until i changed to a solid state hd. now only fh works but ps7...

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Customer

i use an old imac, 7,1 for freehand and photoshop 7. its on os 10.5. it worked fine until i changed to a solid state hd. now only fh works but ps7 does not work. can you help?

Last updated 4/10/2019

Ferdinand Aquino

Adobe Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Adobe nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated 4/7/2019

Ferdinand Aquino

Adobe Expert

Hi Ted,

Thank you fot waiting!

Are you trying to install now the Adobe or it is installed but wll not launch?

Posted 4/7/2019

Customer

i am on chat

Posted 4/7/2019

Customer

i am trying to install ps7, presently i am unable to get by vise's name & pw, i am stuck. somehow in the past, after the ssd install, i was able to install ps7, then at the end it said something like "ps is disabled and is now exiting."

Posted 4/7/2019

Ferdinand Aquino

Adobe Expert

I see,

Can we do a screenshare?

Let me check what is causing the problem.

Posted 4/7/2019

Customer

i am now on my newer imac, the older imac is not used. as for a screenshot, i get to the vise installer asking for a name and pw which i cannot supply

Posted 4/7/2019

Ferdinand Aquino

Adobe Expert

Dear Ted, It was a pleasure helping you with your Adobe issue today. Here is a summary of the resolution.
Issue identified :

Computer requiring password for VISE install

Solution Implemented :

Call customer / Assisted in checking the installation process

We found that it was an account admin password that the computer was asking for

Customer recently had the OS reinstalled from a local tech and did not give him the account password

Advised customer to go back to the Local tech and retrieve the account password or have the Os reinstalled with no password.

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 4/8/2019

Customer

i called and got the password from the repair co, it still doesn't work

Posted 4/8/2019

Ferdinand Aquino

Adobe Expert

Hi Ted,

On your MAC go to the System preferences and go to accounts and try changing the password type the old which you said the tech gave you and put in a new one see if it will be accepted and let me know.

Posted 4/9/2019

Jenny Muralidharan

Customer Support

"i called and got the password from the repair co, it still doesn't work." - Ted Nagata, via support ticket#93351.

Posted 4/9/2019

Ferdinand Aquino

Adobe Expert

Expert notes:

Call customer again and perform a password recovery using Command + S Terminal.

Password changed and working now

Issue resolved

Posted 4/10/2019

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i use an old imac, 7,1 for freehand and photoshop 7. its on os 10.5. it worked fine until i changed to a solid state hd. now only fh works but ps7...

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