I can't get into my IPAD. Wants passcode. I tried the one I thought it was and it shut down for 15 minutes now it shuts down for an hour. I need to...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Kurt,

Thank you for waiting!

The passcode is a number combination you did when you set it up.

It is saved on the iPad and not accessible by Apple, If you can't remember what the passcode it, then we will have to reset the ipad to factory condition. Do you have a computer that we can use?

Hi Kurt,

Thank you for waiting!

The passcode is a number combination you did when you set it up.

It is saved on the iPad and not accessible by Apple, If you can't remember what the passcode it, then we will have to reset the ipad to factory condition. Do you have a computer that we can use?

Hi Kurt,

Im tryin gto call your number but it just says busy.

Are you able to continue now?

Dear Kurt, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :

Forgot Passcode

Solution Implemented :

Call customer / Remote Access

Assisted in resetting the iPad using itunes / Restore back to original Factory Software

iPad restored

Customer will have his password for Apple Id tomorrow to complete the registration

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****