my kindle says little or no wi-fi connectivity. I provided the name and password and the response says error in wi-fi name. I checked for...

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Answer

Customer

my kindle says little or no wi-fi connectivity. I provided the name and password and the response says error in wi-fi name. I checked for correctness with my provider

Last updated
Ferdinand Aquino
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Kindle Expert

Hi Patricia,

Thank you for waiting!

May I know if you have verified your Wifi Password?

Posted
Customer

the wi-fi network name is Xpress989 which I entered correctly.  my password is 34BN15AB ***-***-**** 89-0015

Posted
Ferdinand Aquino
Kindle Expert

do you have other device that is currently connected ot your Wifi? Like a computer maybe?

Posted
Customer

I have a laptop

Posted
Ferdinand Aquino
Kindle Expert

ok Are we chatting on the laptop now?

Posted
Customer

yes

Posted
Customer

I verified the name of the wi-fi network and password with my provider so all the info is correct.  I get ebooks from Amazon so does that make a difference--should I be doing this with Amazon

Posted
Ferdinand Aquino
Kindle Expert

ok Can you go to the Kindle's Settings and let me know once you are in settings.

Posted
Customer

where do i find kindle settings

Posted
Ferdinand Aquino
Kindle Expert

Dear Patricia, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

Kindle Cannot find wifi Networks

Solution Implemented :

Call customer and Assisted in first checking her computer for the correct Wifi name and Wifi Password

Checked the Kindle and it is not finding any available networks.

Assisted in rebooting the Kindle By holding the power button and Selecting Restart form the Menu

Successfully rebooted the Kindle

Checked the Wifi Settings and it is now successfully detecting her network

Customer said she will be the one to connect it and will continue with the connection

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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