hello, I just purchased a laptop today and colors on the screen are all pink

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi Parker,

Thank you for waiting!

Im calling your number now.

Dear Parker, It was a pleasure helping you with your Lenovo issue today. Here is a summary of the resolution.
Issue identified :

PINK LCD Screen

Solution Implemented :

Customer Said He did not know the upgrades are optional - Requesting refund for the upgrades.

Call customer / Remote Access

Verified that the external screen shows the right color

Tried performing Power cycle - Same Problem

tried moving the LCD angle position - Same Problem

Tried moving the LCD to stand mode - Same Problem

Remote Screenshare shows the right color

Advised customer that this is an LCD problem and He can bring it back to where it was bought for replacement since its 1 day old.

Advised customer to either bring the computer back today same day it was purchased or at least call the reseller sameday today if he plans on bringing it tomorrow.

Answer Accepted

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