My Iphone and Ipad quit syncing. When I add a book through my Ipad it doesn't show up on my Iphone

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Customer

My Iphone and Ipad quit syncing. When I add a book through my Ipad it doesn't show up on my Iphone

Last updated
Ferdinand Aquino
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Kindle Expert

Hi Cathy,

Thank you for waiting!

Can you confirm that now the iphone and the ipad does not have the same books?

Posted
Ferdinand Aquino
Kindle Expert

Expert notes:

Call customer and They said they have to work on it tomorrow

Customer requested for a callback tomorrow.

Posted
Ferdinand Aquino
Kindle Expert

Hi Cathy,

Been trying to reach your number but it goes to voicemail right away.

If youa re available you can send your response here or call me at ***-***-****

I'll wait for your response

Thanks!

Posted
Ferdinand Aquino
Kindle Expert

Dear Cathy , It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

iPhone kindle and ipad kindle are not synced

Solution Implemented :

Call customer

Assistaned which Log in ID is most accurate when it comes to her books

Loug out of the iphone Kindle and sign back in using her Account synced with the iPad

Issue resolved

Both device are now Kindle > Amazon synced

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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