cannot boost posting on main page - cannot post to page I manage because it goes to visitor posts and I cannot put it on - therefore cannot boost that either - many photos are being posted to page without permission and I cannot delete them
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cannot boost posting on main page - cannot post to page I manage because it goes to visitor posts and I cannot put it on - therefore cannot boost that either - many photos are being posted to page without permission and I cannot delete them
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Latty,
Thank you for waiting!
May i know what device are you using for Facebook?
laptop with windows 10
Name is actually Larry - typo
Thank Larry!
Well do a screenshare now alright?
Click this link using your computer
https://fastsupport.gotoassist.com/412077525
This will download the support app
RUN it and say allow and yes to join the support session.
Dear Larry, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :
Cannot boost post
Solution Implemented :
Call customer / Remote Access
Checked the pages and found that it is not managed by their current account
Found that customer let go of another account before which previously managed all the pages
Advised customer that since they discarded the main account, the pages admin rights wer locked in to the pervious account.
Found the email associated with the old account and customer will try to regain access to the old account to reestablish page management
Answer Accepted
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got it fixed - thank you
Byron Narciso
Facebook Expert
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