Purchased new iPhone. Tried to log onto facebook and apparently I have two-factor authentication set. I can get through the user name and password,...

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Customer

Purchased new iPhone. Tried to log onto facebook and apparently I have two-factor authentication set. I can get through the user name and password, but It never sent me the activation code to get into the app. It now says I have sent too many SMS requests. Help!

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Facebook Expert

Hi Andra,

Thank you for waiting!

May I know what email address you have linked with your account?

Posted
Customer

My account is 35784

Posted
Ferdinand Aquino
Facebook Expert

Hi Andrea,

Thank you for waiting!

May I know what email address you have linked with your account?

Posted
Customer

a**h@yahoo.com

Posted
Ferdinand Aquino
Facebook Expert

Ok Let me call your number now.

Posted
Ferdinand Aquino
Facebook Expert

Expert Notes:

Call customer and checked the account Assisted customer in sending a verification request to bypass 2 Factor Authentication

Will call customer tomorrow for updates.

Posted
Ferdinand Aquino
Facebook Expert

Expert Notes:

Call customer

Still no email from Facebook.

Will wait until tomorrow

Will call customer again tomorrow for updates.

Posted
Ferdinand Aquino
Facebook Expert

Call customer

Customer have to go an a trip and just will just wait for the Facebook email

Customer will call back as soon as the email is recieved or She's available for call.

Posted
Customer

Hi I’m all set! I think it just needed time to process as you indicated. Thanks!

Posted
Ferdinand Aquino
Facebook Expert

Dear Andrea, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution. 
Issue identified :

Cannot log in to Facebook due to 2 factor authentication

Solution Implemented :

Call customer and advised to complete another form to bypass 2 factor authentication by sending ID and wait for Facebook response confirming the bypass

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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