Iam using a V700 Perfection scanner and I simply cannot get it to open. Can you help me? Thanks

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Iam using a V700 Perfection scanner and I simply cannot get it to open. Can you help me? Thanks

Last updated
Ferdinand Aquino
Epson Tech

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Last updated
Ferdinand Aquino
Epson Tech

Hi Susan,

Thank you for waiting!

May I know what you mean by  "cannot get it to open"

Do you mean physically won't open or just the Scanner application?

Ferdinand Aquino
Epson Tech

Dear Susan, It was a pleasure helping you with your Epson issue today. Here is a summary of the resolution.
Issue identified :

Scanner will not work

Solution Implemented :

Call customer / remote access

Found that the printer is not detected in settings

Advised customer to double check the printer USB connection and found that the cord is wrongly plugged in

Advised to plug the Scanner > Ran set up under system preferences > Add Scanner

Test SCAN now OK

Issue resolved

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