I am locked out of my IPAD and cannot get into ITunes with the computer I used to set it up. I do have my apple ID but my password does not seem to work.
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I am locked out of my IPAD and cannot get into ITunes with the computer I used to set it up. I do have my apple ID but my password does not seem to work.
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Hi Edna,
Thank you for waiting!
May I know what Apple ID you think is set up with your iPaD?
Ok Im calling your number now,
Dear Edna, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :
iPhone disabled
Solution Implemented :
Expert Notes:
Call customer
Assisted customer in running itunes on computer and performed a Factory restore.
Successfully restore the ipad because customer does not know the Passcode
During activation customer mentioned that they are in the process of recovering the apple Id and already have sent a recovery request and customer will just foolow up the recovery.
Answer Accepted
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Byron Narciso
Apple Certified Tech
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